Ericsson Hiring Support Engineer

Ericsson Hiring Support Engineer – B.Tech/BE, MCA

The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Responsibilities and Tasks:
Customer Issue handling
Handling of proactive support
Software Update Management (SUM) handling
Knowledge Management Tool (KCS) Coaching
Remote Service Gateway (RSG) Coaching

QUALIFICATION CRITERIA

Eligibility : Bachelor of Engineering / MCA

Experience : Freshers

Location : Chennai

JOB DESCRIPTION / DESIRED CANDIDATE PROFILE

Qualifications
Core Competences
Database & Unix – Working experience
Negotiation & Argumentation skills
Administrative skills
Planning & Organizing skills
Problem solving & strategic thinking
Presentation & communication skill
Software support
Network level competence

Minimum Qualification and Experience Requirements
Bachelor of Engineering / MCA

Preferred Qualification and Experience Requirements
Customer issue handling
Handling of proactive support (optional)
Software Update Management handling (optional)
KCS Coaching (optional)
RSG Coaching (optional)

CLICK HERE TO APPLY

Posted in BE/B-tech, Chennai